Shipping policy

SHIPPING POLICY

  

This Shipping Policy is for Carpe Diem and was last updated on 12/2/2024. 

 

1. SHIPPING AND DELIVERY OPTIONS

 

Domestic Shipping:

Standard (2-3 Business Days)

 

 

2. PROCESSING TIME

 

Premade Orders are already made and ready to ship. Pre Orders are processed within 3-5 weeks. If not completed in that manner, customer will have option to be refunded. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

 

3. CANCELLATIONS

 

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

 

4. RETURNS

 

All sales are final, and returns are not accepted.

 

5. DELAYED ORDERS

 

In the case of delayed processing, customers will be provided with frequent updates. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 

6. DAMAGED ORDERS

 

Carpe Diem is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

7. SHIPPING RESTRICTIONS . 

  

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

 

8. CONTACT

 

For questions about this shipping policy, contact: 

sales@carpediemapparel.com